The new emergency fuel card scheme in Tehran, designed to facilitate the refueling process and reduce waiting queues, has faced serious challenges. In this scheme, fuel applicants are authenticated using their bank cards and, after receiving a four-digit code, can refuel with the emergency card. However, it seems this process has not achieved its stated goals.
Implementation Problems and Citizen Dissatisfaction
Some citizens have expressed complaints about the implementation of this scheme on social media and in calls to the media. One major issue is the time-consuming process of obtaining fuel with the emergency card. In some cases, this has led to increased waiting times and the formation of queues at stations, while the main goal of this scheme was to reduce refueling times and waiting queues.
Many applicants have reported that the authentication process and obtaining the four-digit code is so lengthy that it has not only failed to solve the queue problem but has also led to further delays. This is while it was expected that the implementation of this scheme would improve the efficiency of fuel distribution.
Dissatisfaction Among Station Staff and Technical Problems
Activists and staff at fuel stations have also expressed dissatisfaction with the decrease in sales and changes to their workflow. According to them, issues such as the failure of some bank cards to connect to the fuel receipt system have caused confusion and delays in providing services to applicants. These problems have not only affected the staff's work but have also impacted customer morale.
Another issue that some citizens have pointed out is the inability to obtain fuel for individuals who do not have a bank card with them. This could severely complicate the process of obtaining fuel with the emergency card for these individuals and lead to even more delays. This is while many people may not have their bank cards with them for various reasons.
Need for Review and Improvement of the Process
In recent years, plans and measures have been proposed and implemented to connect fuel cards to bank cards or to use bank cards in the refueling process. However, it seems that experts and observers need to pay more attention to the requirements and necessary infrastructure before implementing such schemes. It is essential to assess the actual conditions and needs of the people before widespread implementation.
Overall, considering that one of the main objectives of the new scheme is to facilitate and expedite the refueling process and reduce waiting queues, it is necessary to investigate potential problems in the initial days of implementation and gather feedback from station operators and consumers as a fundamental step towards addressing shortcomings and improving the process.
Media follow-ups with relevant authorities and officials continue, and if responses and additional information are received, new details will be communicated to the public.
Read more: Opening of the National Apple Festival in Shirvan and unveiling of important projects in North Khorasan · Deep concerns: 40% of Israeli men are considering immigration
