The head of the National Emergency Organization, referring to technological advancements, announced the launch of an artificial intelligence system for responding to emergency calls 115. This system allows emergency personnel to answer questions and requests from the public from home, thereby increasing the speed and quality of services provided to citizens.
Experience of War and the Importance of Emergency Services
In a press conference held to explain the activities of the National Emergency Organization, the head of this organization referred to recent experiences. He emphasized that during the 12-day and 40-day wars, the 115 services were never interrupted, which demonstrates the serious determination and capability of this organization in critical conditions. He added: "We have always strived to respond to the needs of the people in the best possible way, and in this regard, modern technologies can assist us."
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The Role of Technology in Improving Services
The head of the National Emergency Organization explained that by using artificial intelligence, the ability to analyze data and predict potential needs is enhanced. This system can automatically categorize calls and assist human resources in responding. This action is particularly effective in critical situations when the volume of calls increases.
He also referred to evaluations conducted during recent crises and said: "We have conducted numerous studies and concluded that technology can play a significant role in improving emergency services. For this reason, we are looking to develop these systems to provide better services."
According to the head of the National Emergency Organization, these changes not only help improve service quality but can also lead to reduced response times and increased citizen satisfaction. He emphasized that emergency teams still need to receive necessary training to make the best use of this technology.
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